Return Policy and Return Form

1. Right of revocation: As a consumer you can cancel your contract within two weeks without giving reasons in text form (eg. letter, e-mail) or by returning the goods. The deadline begins at the earliest with receipt of this instruction. In order to maintain the period of revocation, the due date is sufficient dispatch of the revocation or the item.
The revocation must be sent to:
The Bright Side Werkstatt
Brunnenstr 26, 10119 Berlin.
2. The right of revocation does not exist in the case of remote sales contracts for the supply of goods, which are made to customer specifications.
3. Revocation Sequence: In the case of an effective revocation, the services received at both ends must be returned. You can return a product if you are unable to recover the services in whole or in part or only in a deteriorated condition. This does not apply to the transfer of goods if the deterioration of the goods is attributable solely to their examination - as it would have been possible for you in the store business, for example. In addition, you can avoid the obligation to make a purchase by not using the goods as your own property, and omit anything which affects the value of the goods. Transportable items are to be sent back. Non-package items will be collected from you. You have to bear the cost of returning, If the delivered goods correspond to the ordered goods and if the price of the item to be returned does not exceed EUR 40 or if you have not already paid the consideration or a contractual partial payment at a higher price of the goods at the time of the revocation. Otherwise, the return is free of charge.

Download Sample Return Form